Frequently Asked Questions

If you don't find the answer you want, please feel free to contact us at team@pocketmedia.io

Content Sharing

How flexible can I get with structuring content?

If you have 10-300 documents, you should be fine. It has 2 levels of hierarchy grouping content, which gives a lot of flexibility. PocketMEDIA encourages you to create a tidy and well curated set of content, so that your teams working in the field don't get lost in a mess of documents. 

Can I stop people sharing documents outside the company?

Yes. The content manager can mark which documents can be shared with customers, and which cannot. This is good for protecting sensitive information such as price lists. 

What kinds of documents can I distribute?

You can use PDF files, images and videos. You can also use Microsoft Office documents. Because of how the iPad works, Office documents might not look as slick as they do on your desktop, so we advise exporting documents to PDF.

Will my team receive updates instantly?

When your back-office upload a new document, it will be immediately available to your field workers using the PocketMEDIA app on their iPad or iPhone. The app checks for updates each time it is activated, and downloads and changes.

What if my team don't have internet connectivity?

If your team won't have any connectivity once they're on the road, we'd advise them to open the app once each evening or morning before leaving the house. This makes sure they always have the latest updates.

Does it work offline?

Yes, PocketMEDIA downloads content to the iPad so it can be used in situations where there is no internet. This is useful if you have teams working in hospitals, construction sites or other environments with limited or no connectivity.